Lorne Gunter: How I learned to love Air Canada
Tuesday, June 9, 2009
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In February, I found myself bobbing around the Caribbean for a week with about 70 supporters of the National Citizens Coalition and half a dozen other talking heads.
One of the other chattering types was my National Post colleague, David Frum. Over post-dinner drinks one evening, David and a clutch of guests started talking about airlines. Much to the guests' chagrin, David gave a very spirited defence of Air Canada, claiming it was either the finest or one of the finest airlines in the world.
Only in Canada (or at least among a gaggle of Canadians cruising a tropical sea) could a discussion of which carrier provided the most legroom in economy class or the best buy-on-board treats or the most on-time departures become a symbol for a broader political debate.
To this day, conservatives -- especially Western conservatives -- dislike Air Canada. Our enmity comes from the way the former state airline was forced on us in the bad old days of airline regulation. You say you want to fly to Ottawa, Mr. Hick. Well, you'll do it when we tell you and pay what we tell you. And you'll fly through Toronto both ways, even though there's no special need to. And when you get home, you'll pay added income tax to subsidize keeping our head office in Montreal to encourage Quebecers to vote Liberal.
All of this was compounded, too, by the way the shelter of regulation bred sneering indifference for customers among Air Canada's staff. The eye-rolling sigh of the ticket agent at an extra-heavy bag. The perceptible harrumph of the gate agent when posed a simple question. The tongue-click of the flight attendant asked for a drink refill.
We were giddy, then, when we got the chance to fly WestJet instead. Not only was it a point of regional pride, there were leather seats, cheap fares and the flight attendants were like the cool-kid waiters at your favourite hip-casual restaurant. They liked the fact you were on board. You weren't an impediment to them enjoying their day.
And they joked about having to play a recording in French of every announcement they made live in English. (Yeah! Rage against the bilingual machine!)
But come closer now. This is just between you and me: David was right. Air Canada is a pretty good airline.
Having had to make several cross-continent junkets this year on American air carriers, Air Canada looks like limousine service by comparison. U. S. airlines offer buses with wings. They leave late, a lot. They manage to turn a four-hour flight into a 12-hour ordeal by routing you from Edmonton to Las Vegas, Las Vegas to Charlotte, Charlotte to Atlanta or Charleston or Fort Lauderdale. And there's no food on board, not even for purchase and not even if they make you so late there's no chance for even a fast food dinner before your connecting flight.
Meanwhile, on a recent 10-hour, transatlantic flight with my family, Air Canada had an exceptional service crew, fantastic seat-back entertainment choices, a couple of decent meals and even ice cream midflight.
I am still a dedicated WestJet customer, but I would fly Air Canada without hesitation.
Still, that's not why I want Air Canada to survive. As a consumer, I want the competition so prices are kept in check. In fact, there is nothing that says that competition has to be Air Canada. Some successor airline or airlines would do. Open Skies -- a policy in which any airline, Canadian or foreign, could fly all-Canadian routes -- would suffice, too.
Heck, I don't even trust wonderful, funky, casual-Fridays-seven-days-a-week WestJet to stay lean and innovative in the absence of other choices for passengers' dollars.
As a taxpayer, I don't like Air Canada, or WestJet or any other airline enough to bail them out and keep them in the skies. Making you and me give billions to air carriers through our taxes so we can save a couple hundred dollars on our next ticket to Montreal makes no sense.
Still, if there are going to be other options for my flying dollars, I think Frum is right: Air Canada is a good one. And I never expected to say that.
National Post
Lorne Gunter: How I learned to love Air Canada
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Lorne Gunter: How I learned to love Air Canada
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